After upgrading to v6.8; why do I have duplicate entries on all sites

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leemale15604
leemale15604
Community Member
in Mac

I'm sure that I have missed something very basic, but I need your help to understand it. I now have double, sometimes triple, and a couple of quadruple entries for every login. I would like to know why they have appeared, how can I organize them for simple use. I notice there are personal logins and primary logins. I assume they should not all be in the same list but ????? Thanks for you help in rescuing me. Lee

1Password Version: 6.8
Extension Version: latest ?
OS Version: mac os Sierra
Sync Type: Not Provided

Comments

  • Pilar
    Pilar
    1Password Alumni
    Options

    Hey @I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/80416/after-upgrading-to-v6-8-why-do-i-have-duplicate-entries-on-all-sites#latest
    • Your forum username: leemale15604

    That way we can "connect the dots" when we see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once we see the diagnostics we'll be able to better assist you. Thanks very much!

    I'm sorry to hear that you are having trouble with 1Password. It sounds like you have data in a couple of different places and that's what causing some issues. A Diagnostics Report would helps us see exactly what you have stored where so we can help you sort this out, could you please send us one?

  • leemale15604
    leemale15604
    Community Member
    Options

    I have been unable to send this as requested. All addresses tried just bounce.Attached is the 1Password Diagnostics Report generated at July 25, 2017 at 4:02 PM. Please include a short description of the problem so we can ensure we're looking for the correct issue.

    A link to this thread: https://discussions.agilebits.com/discussion/80416/after-upgrading-to-v6-8-why-do-i-have-duplicate-entries-on-all-sites#latest
    Your forum username: leemale15604 Attached is the 1Password Diagnostics Report generated at July 25, 2017 at 4:02 PM. Please include a short description of the problem so we can ensure we're looking for the correct issue.

    A link to this thread: https://discussions.agilebits.com/discussion/80416/after-upgrading-to-v6-8-why-do-i-have-duplicate-entries-on-all-sites#latest
    Your forum username: leemale15604

  • Ben
    Ben
    edited January 2023
    Options

    I'm sorry you're having trouble sending the report, @leemale15604. Could you please post the bounce message you're getting back?

    You can also try this link:

    edit: removed old link.

    (for anyone else reading: please note this link is unique to leemale15604)

    Ben

  • leemale15604
    leemale15604
    Community Member
    Options

    I have attempted to follow all the somewhat confusing directions to send "diagnostic results etc. but continue to have all my attempts bounced, including that to just "angilebits.com. Hope to find some method to return requested troubleshooting info to

  • Ben
    Ben
    edited July 2017
    Options

    @leemale15604

    Please see my request above: https://discussions.agilebits.com/discussion/comment/381996/#Comment_381996

    Additionally I'm going to send you an email now, to see if you can reply to it. Please let me know when/if you've received and replied to that email.

    Thanks.

    Ben

    ref: DSI-46445-738

This discussion has been closed.