1Password can't create a required support file

tomslater

The new update (6.8) is having trouble writing to NativeMessagingHosts

When I follow the instructions in Terminal, I copy the recommended command in, hit enter and type my password in and receive an error message "chown: t: illegal user name"

Can you please help! I can't use 1Password at all while the error continues.

---

1Password Version: 6.8
Extension Version: 4.6.7.90
OS Version: 10.12.5
Sync Type: Not Provided

sjk

Hi @tomslater, and welcome to the forum!

Sorry you're running into this snag with the instructions in How to change ownership of your NativeMessagingHosts folder. Instead of copying and pasting the command from there into Terminal, try copying/pasting this simple one instead:

echo $USER

Then copy/paste the output from that command into a reply back here on the forum. It should only be a single line with the username for your Mac user account, something like this:

$ echo $USER
agilebits

I've got a hunch what the trouble is and the output from that command will help determine what to suggest you try next. Thanks in advance!

tomslater

Hi @sjk

The output is "t slats"

Thanks!

Tom

sjk

Thanks, @tomslater -- that confirmed my hunch that your Mac username has a space character in it.

Let's try making a small adjustment to the command in step 2 from How to change ownership of your NativeMessagingHosts folder. Change $USER to "$USER" (put double-quotes around $USER) so it looks like this:

… chown "$USER":staff …

I'm intentionally not posting the full command here, and please excuse the difference in formatting between here and the article.

If you have any trouble with that please post your result here and we'll get it sorted out. Thanks!

tomslater

Fixed. Thank you!!

sjk

Sweet! I'll be updated I've updated the article to include the double-quotes around $USER, which I'd been tempted to do earlier when wondering if anyone might have whitespace characters in their Mac username that could trip up that command. :)

ref: DCX-27449-793

tomslater

I suspected that might have been it as well, so thanks for sorting.

sjk

My pleasure to help, Tom. Thanks for providing an actual case to test that with. :)

And now that we've resolved this here on the forum, I've closed the support ticket with the email that you also sent about it.

Have a fun week!

Ess4agilebits

Hi, I seem to be having the same trouble with the support file not creating. The output looks like this:
chown: /Users/danbutler/Library/Application Support/Mozilla/NativeMessagingHosts: No such file or directory

Hope you can help! Thanks!
Dan

matthew_ag

Hey @Ess4agilebits,

Thanks for writing in and sorry about the trouble. Could you run the following command in Terminal please?

ls -la ~/Library/Application\ Support/Mozilla

This will check whether there is any permissions on the Mozilla directory that is preventing 1Password from creating the file.

Looking forward to hearing back.

Best regards,
Matthew

Ess4agilebits

Hi Matthew, this is what came up when I ran that command.

ls: Mozilla: Permission denied
Dans-iMac:~ danbutler$

jxpx777

That's a bit strange, @Ess4agilebits. Could you try this command for me and paste the output?

ls -al ~/Library/Application\ Support | grep -E '(\.$|Mozilla|Google)'

This should give us a more complete picture of the permissions. To be transparent, this command will tell us the permissions for the Library (..), the Application Support (.), and the Mozilla and Google directories in the Application Support folder.

Ess4agilebits

drwx------+ 59 danbutler staff 2006 Jul 25 13:51 .
drwx------+ 68 danbutler staff 2312 Mar 9 18:25 ..
drwx------ 4 danbutler staff 136 Feb 16 16:36 Google
drwx------ 2 saundersd staff 68 Apr 5 2012 Mozilla
Dans-iMac:~ danbutler$

Thanks jxpx777

jxpx777

Thanks, @Ess4agilebits! That last line indicates the issue: drwx------ 2 saundersd staff 68 Apr 5 2012 Mozilla Notice how the other lines are all listed as being owned by danbutler but the Mozilla one is owned by saundersd? That's the source of the "Permission denied" message.

To correct this, try this, again in Terminal:

sudo chown -R "$USER":staff ~/Library/Application\ Support/Mozilla && mkdir -p ~/Library/Application\ Support/Mozilla/NativeMessagingHosts

That should get things sorted out for you. Translated into English, this will change the owner of the Mozilla folder (and everything below it) that's causing issues to your user and make sure the NativeMessagingHosts folder exists.

This command assumes your current user account is also an administrator and will prompt you for your user account password to authorize the changes. Be sure to close the Terminal window when you're done to close out the sudo session.

I hope that helps! Let us know how it goes!

--
Jamie Phelps
Code Wrangler @ AgileBits
Fort Worth, Texas

Ess4agilebits

Thanks Jamie! Looks like that took care of it! You have all been very helpful, thanks so much for the help!
Dan

littlebobbytables

Glad Jamie was able to help @Ess4agilebits and hopefully things go a bit more smoothly now :smile: Please do let us know if you run into any other issues.

asw

I have the same problem but none of the above solved it for me. Any suggestions?

littlebobbytables

Hello @asw,

We may need to review a diagnostic report. Can you create one please and send it in, this link will guide you through the steps and has sections for the various supported versions of 1Password.

https://support.1password.com/diagnostics/

Please do not post your Diagnostics Report in the forums

The email address you will want to use is support+extension@agilebits.com.

Once you've sent the report you should received an automated response from us with a ticket ID. Can you post that here please to help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:

asw

Have sent by email. [#XED-79282-673] 1Password Diagnostics Report

matthew_ag

Got it, thanks @asw,

Will contact you via email soon!

Best regards,
Matthew

ref: WID-61398-981