Need help with frozen account

edited July 2017 in Memberships

Need help - account is frozen w/message to subscribe for $2.99/month. I am paying $3.99/month on my Apple Account for 1 Password. Also need to confirm what type of account that I have - thinking the stand alone account.
Thank you in advance.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ref: GBN-34382-241


  • BrianBrian 1Password Alumni

    Hey there, @lklmckinnon !

    Thanks for reaching out! :)

    Ah, I'm sorry to hear about this. It sounds like you might have multiple accounts, or your purchase might not have been applied to your account. I saw that you emailed us, so let's keep the conversation going over there, as we might need some sensitive info from you. Thanks!

  • Thank you Brian. Sending email w/requested documentation.

  • FrankFrank

    Team Member

    Sounds like a plan lklmckinnon, we look forward to your reply :smile: Talk to you soon.

This discussion has been closed.