1Password Mini freezing in Firefox an Chrome

_esteban_
_esteban_
Community Member
in Mac

Hi,

It is happening a lot lately since the last update... when I use the 1Password extension in either Firefox or Chrome it freezes and I have to kill it with Activity monitor using Force Kill.

Chrome: Version 60.0.3112.78 (Official Build) (64-bit) extension 4.6.8.90
Firefox: 54.0.1 (64-bit)
1Password: 6.8 (68005)
MacOS: 10.12.6

1Password Version: 6.8 (680015)
Extension Version: 4.6.8.90
OS Version: MacOS 10.12.6
Sync Type: Agilebits

Comments

  • Ben
    Ben
    edited August 2017

    esteban

    Thanks for taking the time to write in. I'm sorry to hear of the difficulty you're having with 1Password in Chrome and Firefox. Just after you encounter this problem I'd like to ask you to create a diagnostics report from your Mac:

    https://support.1password.com/diagnostics/?mac

    Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

    [#ZYW-45334-644]

    (for anyone else reading: please note this support ID is unique to _esteban_)

    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

    Thanks!

    Ben

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