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i have acct on my desktop and o/w no info must start over. my sons made acct, and now i know nothin

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debb
debb
Community Member
in Memberships

as above

1Password Version: 1password6
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:i have acct on my desktop and o/w no info must start over

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  • Ben
    Ben
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    Hi @debb,

    Thanks for taking the time to write in.

    When an account is created an Emergency Kit is generated. Is it possible that either you or your son have this document for your account?

    About your Emergency Kit - 1Password Support

    Please let us know. Thanks!

    Ben

    ref: B5BO 784045

  • debb
    debb
    Community Member
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    i have looked, no evidence of this

  • debb
    debb
    Community Member
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    also, when i attempted to confirm my email i got red box saying could not confirm, and then when i pressed button to retry said did not need to confirm :( :(

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @debb: If you haven't stored anything in the account, there's no need to fret. I see you've also emailed us separately, so I'll get back to you there shortly to help you get a fresh start. :)

    ref: FIB-41794-433

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