Chrome Extension Issue

jeremybe

When attempting to launch 1password browser extension, I click on 1password and nothing happens - Also, I'm now seeing "1Password:Password Manager and Secure Wallet" Listed as an option which just launches the web site. - The only way for me to get a password is to launch 1password manually. I've tried installing the browser extensions with no luck - Its as if 1 password isn't talking to the browser

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

jeremybe

jxpx777

It looks like 1Password is having trouble connecting to from Chrome to the native app. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/80769/chrome-extension-issue
• Your forum username: jeremybe

That way we can "connect the dots" when we see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once we see the diagnostics we'll be able to better assist you. Thanks very much!

--
Jamie Phelps
Code Wrangler @ AgileBits
Fort Worth, Texas

sjk

Hi @jeremybe,

Before sending the diagnostics report, can you restart Chrome and check the 1Password extension again. And if it's still not working, restart your Mac and give it another try. Unless you've already done both, of course. :)

Thanks!