Cannot sign into 1Password.com account [requires Android 5 or newer for its encryption]

System
System
in Android
This discussion was created from comments split from: HOW DO I SIGN IN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

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  • dmathies
    dmathies
    Community Member

    Hello,
    I can confirm that I am also suffering from the same issue. I am running version 6.5.4 (downloaded from the Play Store), on a Samsung S3 Mini running Android 4.2.2. When the app starts I see a welcome screen that says:

    Welcome to
    1Password

    Already using 1Password?
    [Dropbox]
    [WLAN Server]
    [Local Storage]

    (I would attach a screenshot but the app claims to have DRM protection).

    There are no other controls, and the menu button has no effect. From your website there should be an option to tap on 1Password.com but there is no such option.

    Please help.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @dmathies: Thanks for reaching out. I’m sorry for the confusion! 1Password.com depends on modern encryption standards which are not supported by Android 4, so it will only work as a "standalone" app there. You could try accessing 1Password.com through a web browser on the device if you're able to run a current version, but I suspect you may run into the same problem there otherwise. :(

This discussion has been closed.