1Password Mini no longer working in Chrome Canary

loopit
loopit
Community Member
in 1Password in the Browser

I've used 1Password mini with Chrome Canary for a long time and never had any issues until two weeks ago. Since this time, I keep getting a "I'll restart my browser" dialog box every time I start the browser.

I followed the instructions at https://support.1password.com/cs/native-messaging-chown/ and restarted everything, but am still getting the dialog box.

Any help would be greatly appreciated!

1Password Version: 6.8
Extension Version: 4.6.8.90
OS Version: 10.12.6
Sync Type: Dropbox
Referrer: forum-search:canary chrome i'll restart my browser

Comments

  • sjk
    sjk
    1Password Alumni

    Hi @loopit,

    I followed the instructions at https://support.1password.com/cs/native-messaging-chown/ and restarted everything, but am still getting the dialog box.

    It sounds like Chrome Canary is still missing the JSON file required to use native messaging. Have you also followed the instructions in this other support article?

    If you see “1Password can’t save or fill” when you open your browser

    Let us know if you have any further trouble getting it working.

    Enjoy your weekend! :)

  • loopit
    loopit
    Community Member

    I just followed the instructions in that article and am no longer seeing the "I'll restart my browser" dialog box.

    Now when I click the 1Password icon, I just see the following:

    I've restarted Chrome Canary, 1Password, 1Password Mini and reinstalled the 1Password browser extension.

    Any ideas?

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @loopit,

    What you're seeing means that the extension is currently in a disabled state, most likely through a failed connection attempt. I think the best thing for us to do is to look at a diagnostic report and see what it tells us.

    This link will guide you through the steps and has sections for the various supported versions of 1Password.

    https://support.1password.com/diagnostics/

    Please do not post your Diagnostics Report in the forums

    The email address you will want to use is support+extension@agilebits.com.

    Once you've sent the report you should received an automated response from us with a ticket ID. Can you post that here please to help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:

  • loopit
    loopit
    Community Member

    Here's the ticket ID: #VIT-33118-566

    Thanks!

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @loopit,

    Cheers, we'll reply via email soon.

    ref: VIT-33118-566

This discussion has been closed.