Weird Safari Extension Behavior

markc221
markc221
Community Member
in Mac

This happens randomly and I'm not sure how to reproduce it. I have to close the 1P mini from the top bar in order to get it to work normally. I'm only able to click the first password choice and when I mouse down through the rest of the extension window, nothing shows up. When I click on the 1P Mini in the top bar, this does no occur, just in the extension and just in Safari.

1Password Version: 6.8
Extension Version: 4.6.6
OS Version: Sierra
Sync Type: 1P Account

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @markc221: Sorry for the weirdness! We've got a fix for this coming in beta, but you should be able to fix it using Help > Troubleshooting > Restart 1Password mini.

  • markc221
    markc221
    Community Member

    @brenty That's what I've been doing. Thanks for confirming a fix is coming. We can mark this thread as resolved.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Sounds good. We're here if you need anything else. :)

  • kjenks
    kjenks
    Community Member

    I have tried all the suggestions and it is still not working.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @kjenks: Sorry to hear that. Which version are you using?

  • janitorrb
    janitorrb
    Community Member

    i have the same problem

    Safari 10.1.2 (12603.3.8)
    MacOS 10.12.6
    1Password 6.8
    1Password Extension 4.6.7

  • AGAlumB
    AGAlumB
    1Password Alumni

    @janitorrb: Did you try what I suggested above? It looks like you're using version 6.8. You can restart 1Password mini as a workaround, or use the beta version which has a fix for this. Otherwise it will be available to everyone shortly.

This discussion has been closed.