Not filling in usernames and passwords

AbbeyT
AbbeyT
Community Member
in 1Password in the Browser

1 Password is no longer filling in usernames and passwords. I am using Safari on a MacBook Pro. I already tried everything on this list:
https://support.1password.com/extension-troubleshooting/

How can I talk to someone on the phone?

1Password Version: 1Password 6 Version 6.8 (680015) AgileBits Store
Extension Version: Not Provided
OS Version: OS X 10.1.2
Sync Type: Not Provided
Referrer: forum-search:1Password is not filling in my usernames and passwords. I am logged in to 1Password.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @AbbeyT,

    We don't have telephone support I'm afraid. Instead we offer support either though the public support forums here or via email.

    Given your description and the fact that you have referenced 1Password 6.8 for Mac the solution for the most common cause is as follows:

    1. Open Safari and enter Safari's preferences.
    2. Switch to the Extensions tab.
    3. Locate the 1Password Safari Extension and uninstall it.
    4. Restart Safari.
    5. Install a fresh copy of the extension from 1Password Safari Extension from Apple's Safari Extension Gallery.

    If that doesn't help let us know. We may need to ask for a diagnostic report but we'll wait to see if it's necessary before proceeding.

  • AbbeyT
    AbbeyT
    Community Member

    I already did that. It was in the list of things to do on the page I mentioned. Do you want me to do it again?

  • jxpx777
    jxpx777
    1Password Alumni

    Thanks, @AbbeyT. I think a diagnostics report will be in order. This will let us get to the bottom of things as fast as possible.

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/80855/not-filling-in-usernames-and-passwords#latest
    • Your forum username: AbbeyT

    That way we can "connect the dots" when we see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once we see the diagnostics we'll be able to better assist you. Thanks very much!

    --
    Jamie Phelps
    Code Wrangler @ AgileBits
    Fort Worth, Texas

This discussion has been closed.