Can't log in after user folder restore

Geoff Fitch
Geoff Fitch
Community Member
in Mac

I've had to reinstall my system - after doing so I reinstalled 1password and it worked fine. After that I restored my user folder with Migration Assistant from TM back up. At this point, 1password won't accept my master password. I've tried reinstalling it to no avail. I assume there is some old data in my user folder that is messing it up. suggestions?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
    edited August 2017

    Hi @Geoff Fitch

    Thanks for taking the time to write in.

    Were you using 1Password with a 1Password subscription membership, or as a standalone product with a license? Please let us know.

    Ben

    ref: JYQ-41267-161

  • Geoff Fitch
    Geoff Fitch
    Community Member

    A subscription, Ben - thanks

  • Ben
    Ben

    Great. In that case please select Help > Troubleshooting > Reset All 1Password Data and follow the onscreen instructions.

    When you sign back into your account you'll be able to access any data that you had stored there.

    Thanks!

    Ben

  • Geoff Fitch
    Geoff Fitch
    Community Member

    This problem resolved itself with a reboot thanks. Geoff

  • Jacob
    Jacob

    On behalf of Ben, you're welcome. :) We're here if you have some other questions.

This discussion has been closed.