1password4 helper keeps crashing many times a day.

davidiswift

Incident Identifier: 280AAA08-8896-4422-8A71-D85305C50EF0
CrashReporter Key: 69B759E0-692F-5B60-8028-2F2D07DA0247
Hardware Model: iMac15,1
Process: 2BUA8C4S2C.com.a [1205]
Path:
Identifier: 2BUA8C4S2C.com.agilebits.onepassword4-helper
Version: 6.8 (680015)
Code Type: X86-64
Parent Process: launchd [1]

Date/Time: 2017-08-16T14:00:59Z
Launch Time: 2017-08-16T13:12:30Z
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 104

Exception Type: SIGSEGV
Exception Codes: SEGV_MAPERR at 0x20
Crashed Thread: 7

Thread 0:
0 libsystem_kernel.dylib 0x00007fffd5d3e34a mach_msg_trap + 10
1 CoreFoundation 0x00007fffc0498434 __CFRunLoopServiceMachPort + 212
2 CoreFoundation 0x00007fffc04978c1 __CFRunLoopRun + 1361
3 CoreFoundation 0x00007fffc0497114 CFRunLoopRunSpecific + 420
4 HIToolbox 0x00007fffbf9f7ebc RunCurrentEventLoopInMode + 240
5 HIToolbox 0x00007fffbf9f7cf1 ReceiveNextEventCommon + 432
6 HIToolbox 0x00007fffbf9f7b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71
7 AppKit 0x00007fffbdf90a54 _DPSNextEvent + 1120
8 AppKit 0x00007fffbe70c7ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796
9 AppKit 0x00007fffbdf853db -[NSApplication run] + 926
10 2BUA8C4S2C.com.agilebits.onepass... 0x000000010be36e32 0x10be24000 + 77362
11 libdyld.dylib 0x00007fffd5c17235 start + 1

Thread 1:
0 HockeySDK 0x000000010c3bc0b6 0x10c381000 + 241846
1 HockeySDK 0x000000010c3c5fb3 0x10c381000 + 282547
2 libsystem_pthread.dylib 0x00007fffd5e3093b _pthread_body + 180
3 libsystem_pthread.dylib 0x00007fffd5e30887 _pthread_body + 0
4 libsystem_pthread.dylib 0x00007fffd5e3008d thread_start + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fffd5d3e34a mach_msg_trap + 10
1 CoreFoundation 0x00007fffc0498434 __CFRunLoopServiceMachPort + 212
2 CoreFoundation 0x00007fffc04978c1 __CFRunLoopRun + 1361
3 CoreFoundation 0x00007fffc0497114 CFRunLoopRunSpecific + 420
4 AppKit 0x00007fffbe0ddf02 _NSEventThread + 205
5 libsystem_pthread.dylib 0x00007fffd5e3093b _pthread_body + 180
6 libsystem_pthread.dylib 0x00007fffd5e30887 _pthread_body + 0
7 libsystem_pthread.dylib 0x00007fffd5e3008d thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fffd5d3e34a mach_msg_trap + 10
1 CoreFoundation 0x00007fffc0498434 CFRunLoopServiceMachPort + 212
2 CoreFoundation 0x00007fffc04978c1 __CFRunLoopRun + 1361
3 CoreFoundation 0x00007fffc0497114 CFRunLoopRunSpecific + 420
4 CFNetwork 0x00007fffbf5d4734 +[NSURLConnection(Loader) _resourceLoadLoop:] + 313
5 Foundation 0x00007fffc1eba8ad __NSThread__start + 1243
6 libsystem_pthread.dylib 0x00007fffd5e3093b _pthread_body + 180
7 libsystem_pthread.dylib 0x00007fffd5e30887 _pthread_body + 0
8 libsystem_pthread.dylib 0x00007fffd5e3008d thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fffd5d4644e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fffd5e3007d start_wqthread + 13

Thread 5:
0 libsystem_pthread.dylib 0x00007fffd5e30070 start_wqthread + 0

Thread 6:
0 libsystem_pthread.dylib 0x00007fffd5e30070 start_wqthread + 0

Thread 7 Crashed:
0 libobjc.A.dylib 0x00007fffd5322f31 objc_retain + 33
1 Security 0x00007fffc673dda9 ZN8Security14SecPointerBaseaSERKS0 + 35
2 Security 0x00007fffc6771aaf _ZN8Security12KeychainCore12CCallbackMgr7consumeEjjRKNS_8CssmDataE + 441
3 Security 0x00007fffc6962df2 ___ZN8Security14SecurityServerL23InitializeNotificationsEv_block_invoke + 419
4 libsystem_notify.dylib 0x00007fffd5e22f0a ___notify_dispatch_local_notification_block_invoke + 31
5 libdispatch.dylib 0x00007fffd5bea524 _dispatch_call_block_and_release + 12
6 libdispatch.dylib 0x00007fffd5be18fc _dispatch_client_callout + 8
7 libdispatch.dylib 0x00007fffd5bf79a0 _dispatch_queue_serial_drain + 896
8 libdispatch.dylib 0x00007fffd5bea306 _dispatch_queue_invoke + 1046
9 libdispatch.dylib 0x00007fffd5bf0020 _dispatch_queue_override_invoke + 369
10 libdispatch.dylib 0x00007fffd5be36b5 _dispatch_root_queue_drain + 476
11 libdispatch.dylib 0x00007fffd5be348c _dispatch_worker_thread3 + 99
12 libsystem_pthread.dylib 0x00007fffd5e305a2 _pthread_wqthread + 1299
13 libsystem_pthread.dylib 0x00007fffd5e3007d start_wqthread + 13

Thread 7 crashed with X86-64 Thread State:
rip: 0x00007fffd5322f31 rbp: 0x000070000861d9c0 rsp: 0x000070000861d9c0 rax: 0xe000000000000000
rbx: 0x000070000861da30 rcx: 0x0000000000000000 rdx: 0x00007fffdb4c3630 rdi: 0x00007fd183b0a220
rsi: 0x000070000861d9f0 r8: 0x0000000000000040 r9: 0x00007fd1828a64b8 r10: 0xffffffffffffffff
r11: 0x0000000000012068 r12: 0x000070000861da18 r13: 0x0000000000000001 r14: 0x000070000861d9f0
r15: 0x9292e10984c00043 rflags: 0x0000000000010246 cs: 0x000000000000002b fs: 0x0000000000000000
gs: 0x0000000000000000

[crash log put inside spoiler by AgileBits to reduce size of this comment]

---

1Password Version: 6.8 (680015)
Extension Version: Not Provided
OS Version: OSx 10.12.6
Sync Type: dropbox
Referrer: forum-search:1password4 helper keeps crashing many times a day.

Jacob

Hi @davidiswift! Thanks for letting us know about this. To get a better idea of what the issue is, could you please create a Diagnostics Report from your Mac?

How to send a diagnostics report from your Mac

Attach the Diagnostics Reports to an email, and send it to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a confirmation number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

davidiswift

I sent the report to support@agilebits.com and forum@agilebits.com and received a reply that said I had sent to a robot? Is that what you meant by support+forum@agilebits.com or do I send it to literally 'support+forum@agilebits.com' ?

sjk

Hi @davidiswift,

We received your email with the report; thanks for sending that in. We'll let you know if it reveals what's causing the crashes and suggest what you can do to stop them.

support+forum@agilebits.com is the literal address, which uses subaddressing to aide with filtering on our end. The two addresses you sent to also work, with one triggering the automatic reply you got back. No worries. :)

ref: TQZ-78938-412