What is this SSL error has occured & secure connection can't be made.." iPhone.

heyjoojoo
heyjoojoo
Community Member
edited August 2017 in iOS

This password manager is really frustrating me. First day of trial and it's not going so well.
I'm trying to login from my iPhone after entering my username, email address, secret key, and master password but I get this silly error.

What is going on????

1Password Version: Lastest as of today (8/17/2017)
_Extension Version:_Latest
_OS Version: 10.3

Sync Type: ?

Comments

  • Ben
    Ben

    Hi @heyjoojoo

    Thanks for taking the time to write in. My apologies for the frustration.

    What are you entering for the sign-in address? It should be my.1password.com

    Please let us know. :)

    Ben

  • heyjoojoo
    heyjoojoo
    Community Member

    That did the trick. Is this in your knowledgebase or emailed instructions to the user? It would be great to have this info before frustration leaves a mark.

  • Ben
    Ben

    @heyjoojoo

    That did the trick.

    Great! Thanks for the update.

    Is this in your knowledgebase or emailed instructions to the user? It would be great to have this info before frustration leaves a mark.

    It is, yes:

    Also I'd highly recommend following the link there to create an Emergency Kit, which will also contain this information.

    Thanks!

    Ben

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