To protect your privacy: email us with billing or account questions instead of posting here.

Can't remember my Secret Key

Options

Hello guys! I had to wipe my phone and when I reinstalled the app. It asked me to enter my secret key... I don't remember it and I pay for membership through App store. Can I delete my account and start a new membership through App store with my email again?

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @kadirorcun: That's a possibility, but let's make sure we exhaust other options before going nuclear on the account. It's possible that your Secret Key was backed up in iCloud. If you try to sign in to an existing 1Password.com account, does it give you the option to select one from a list, and then enter the Master Password to set it up?

This discussion has been closed.