Delete and downloaded new app after "damaged app" message. Now being asked to buy new app.
I received an error message that stated that 1Password was damaged and that I should delete the app an open a new one from the app store. I did this and now my app is only open in "read only" and it is asking for $64.95 for an app I already own. I can't find my original receipt. I emailed support and they simply sent me a bunch of links that didn't answer this question
1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: OS 10.12.6
Sync Type: wlan
Referrer: forum-search:Delete and downloaded new app after "damaged app" message. Now being asked to buy new app.
Comments
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Thanks for writing in, someone will get back to you via email shortly. We'll keep the conversation going there in order to not have two different people responding to your query.
Rudy
ref: QMW-71732-358
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I am trying to do a lot of transactions today and this is a time sensitive problem for my work. When can I expect a response or resolution?
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