wont populate signon and password on banking site

marko525
marko525
Community Member
edited August 2017 in 1Password in the Browser

My credit union sudden wont populate the name or password on their site. I have 3 different accounts and none of them will populate

1Password Version: 681
Extension Version: Not Provided
OS Version: sierra 10.6
Sync Type: Not Provided
Referrer: forum-search:wont populate singon and password on banking site

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @marko525: I can't say the odds are good that we have someone here with an account to the same credit union to be able to test, but it's definitely not possible for us to offer much in the way of help sight-unseen. Could you provide the URL where you're having trouble? Otherwise, in many cases manually saving a new login for the site will allow 1Password to save additional information from the form to fill better. Just try these steps to save the login manually:

    1. Navigate to the website
    2. Enter your login credentials
    3. Click the 'keyhole' icon to bring up the extension
    4. Click the 'gear' icon for Settings
    5. Click Save New Login
    6. Give it a name and Save
    7. Close the webpage and select your new login from the extension to have 1Password Go & Fill
    8. Submit the form manually if you have autosubmit disabled

    Let me know if that helps!

This discussion has been closed.