Gray Chrome Extension Help!

snzo
snzo
Community Member
edited August 2017 in 1Password in the Browser

Chrome extension is gray out like everyone else.
Chrome Version 60.0.3112.113 (Official Build) (64-bit)

Im surprised there hasn't been a trouble shooting post yet?
Seems like this is wide spread issue.

Ive tried updating everything.
Ive tried shutting computer down and restarting.
Ive tried uninstalling the extension.

Help please.

1Password Version:4.6.2.625
_Extension Version: 4.6.10.90
_OS Version: windows 7
Sync Type: Not Provided

Comments

  • jxpx777
    jxpx777
    1Password Alumni

    Hi, @snzo. There are a few different issues that we're tracking and trying to distill into some troubleshooting steps. For 1Password 4 for Windows, there are a few things to check:

    1. Ensure you have Microsoft .NET 4.6.2 or later installed. If it isn't present or there is an older version this will cause problems. Here's how to check: https://www.microsoft.com/download/details.aspx?id=53344
    2. Quit Chrome if it is running.
    3. In 1Password, make sure "Help > Advanced > Use Native Messaging protocol" is checked and "Use WebSocket protocol" is _un_checked.
    4. Choose Help > Restart 1Password Helper from the menu bar
    5. Launch Chrome

    I hope that helps. Let us know how it goes.

    --
    Jamie Phelps
    Code Wrangler @ AgileBits
    Fort Worth, Texas

This discussion has been closed.