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Applying Licence says successful but remains in trial mode on account and apps

bailey_collins
bailey_collins
Community Member
in Memberships

I applied the licence file as per the email sent.
The success window shows up and says 356 days licence.
Online, Mac app and iOS app all show trial mode with no licence applied.
No idea what to do next, tried re-applying and reinstalling

1Password Version: 681
Extension Version: 4.6.10
OS Version: 10.12.6
Sync Type: 1Password Account
Referrer: forum-search:Licence won't apply to account

Comments

  • bailey_collins
    bailey_collins
    Community Member
    edited September 2017

    Screenshots for Support [Screenshots removed by AgileBits]

  • Frank
    Frank

    Hi bailey_collins - Thank you for reaching out to us. Let's continue the conversation via email since we will be discussing account related information. When you get a chance, reply back to my email so we can work on this together. We'll get this squared away for you :smile:

    ref: PHR-26764-253

This discussion has been closed.