App crashed when moving items

ulan
ulan
Community Member
in iOS

Was moving items from one vault to another and the app crashed. Report sent.
Now I have lost the items that were moved...

1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: iOS10.3.3
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @ulan,

    My apologies for the delayed response. If you are experiencing crashes with 1Password for iOS, first please be sure you are using the latest version:

    1Password 6 for iOS - iTunes App Store

    If you are, and are still experiencing crashes, please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+forum@agilebits.com

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/81741/
    as well as your forum handle.

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'

    Thanks!

    Ben

This discussion has been closed.