1password on iphone freezes and doesnt let me open any password

pepms

Hi, for several months I havent been able to use 1password on my iPhone, i have uninstalled and installed again, with no improve, i have no trouble with the master password, but when the app opens, it freezes in the categories tab, i cant open any category or password, and it keeps to always keep syncing with dropbox, but my mac and pc app sync and work well

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1Password Version: 6.8.2
Extension Version: Not Provided
OS Version: ios 10.3.3
Sync Type: Dropbox
Referrer: forum-search:1password on iphone freezes and doesnt let me open any password

Ben

Hi @pepms,

I'm sorry to hear about the trouble. Please try opening this address in Safari: onepassword://diagnostics

That should prompt 1Password to generate a diagnostic report. Please send that report to us. When you do you'll get a Support ID back from BitBot. Please post that ID here.

Thanks.

Ben

M_Horst

Hi @Ben,
I'm experiencing the similar behavior to what @pepms describes since upgrading the iOS app to 6.8.2 yesterday. Sometimes I can get into a category, but the app always becomes unresponsive before I'm able to accomplish what I need. The same happens when trying to Search. I tend to agree with pepms's conclusion that this is related to syncing, but my primary sync is via 1Password account, with only a couple small Vaults being synced via Dropbox. Once syncing finishes, behavior is normal.

pepms

Here is my support ID LBS-17569-354
Thanks

Ben

Thanks @pepms. I just sent you an email about not being able to find your thread. You can ignore that message. We'll review your report and respond soon.

Ben

ref: LBS-17569-354

Ben

@M_Horst

This appears to be a Dropbox sync issue. Please follow the instructions here to back up your data:

1Password backups

And then reset your sync with Dropbox by following the instructions under "Reset your Dropbox data" in this guide:

If you're having trouble syncing with Dropbox

Please let us know how it turns out.

Ben

sndy0630

Hello,

I have the same problem that can not open my password. Mine is the latest version yet cant open. Please assist asap, thank you.

Ben

Hi @sndy0630

It looks like you've also emailed us about this issue, and Andrew is awaiting your response via email. We'll continue the conversation there to avoid a duplication of efforts.

For the future please note that it is not necessary to contact us via multiple channels regarding the same issue. Thanks! :)

Ben

ref: LHS-36695-296

pepms

Hi, I did the steps, and it worked, thanks a lot! i deleted all dropbox data and started a new vault as mentioned and restored backup

Thanks!

Ben

Thanks for the update @pepms. Glad to hear the guide helped. :)

Ben