help!!! i dont have secret key [resolved through email]
my android app（1PW） crashed yesterday, so i uninstalled it. And i re-install 1password today.
But when i try to sign ,i don't have idea what is the secret key .
I have the email address and the master key ,but what is the secret key?
I don't remember that if I have it or receive it when i registered 3 days ago .
I have no account online since My only android app crashed and everything lost,so I cant find
the Secret Key anywhere.
Could u please help me? many many important passwords are saved in this app . i m so worried.
please help me.
thanks a lot!!!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: android
Sync Type: Not Provided
Comments
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I think I've never received the Secret Key while creating my account.I just typed in my email address and the master key following the tips show on the app.
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Hi @isaac_l - welcome to the forum! I'll do my best to help you out!
Your Secret Key is one of the two main secrets used to protect your account; it's combined with your master password, and together they're used to encrypt the data stored in your account. You can learn more about the Secret Key in general here: https://support.1password.com/secret-key-security/
Just like your master password, your Secret Key is never transmitted to us, and so we do not have it. We have a support guide which shows all the places that a Secret Key can be found - hopefully you'll be able to recover your Secret Key from one of them: https://support.1password.com/secret-key/
I hope that helps! :+1:
ref: JLV-49317-317
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thank you very much.
According to your reply and the links you gave. Does that mean I can't access my account anymore? ( if the Secret Key can't be found)
so there's no way out... I feel so sad.
I have to create another account, right?I'm still wondering that if i can't get my data, could somebody else do it? Is the data in this account safe if I just create another account and leave it there.
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@isaac_l If you're not able to recover your Secret Key, then you won't be able to sign into the account from any new devices, so setting up a new account may be your only option.
I see you've contacted us by email about this issue as well; I'll follow up with you there to discuss the details of your current account :+1:
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Thank you so much John.You are so nice !
I've received your email and reply to you, but it seems that maybe you dont receive my reply..so I have to reply to you here .
I now understand what you said and i would like to setting up a new account,
so please help me to close down the old account.I have a question, if i close down the account , will the data in the old account be destroyed forever and nobody can get them ?
Thank you so much !
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