1Password Windows Chrome Extension Shortcut Key not Working

rgmarch
rgmarch
Community Member
in 1Password in the Browser

When I use the shortcut keys for google chrome extension on windows for GMail, the Ctrl + \ nor the Ctrl + Alt + \, only open the extension, they don't fill in the website. Any help resolving this issue?

1Password Version: 6.7.457
Extension Version: 4.6.11.91
OS Version: Windows 7 Enterprise 6.1
Sync Type: Not Provided

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @rgmarch,

    I have a couple of questions to see what we might be looking at. With the Google login page loaded in a tab please click the 1Password Browser Extension button in the Chrome toolbar.

    1. Does the 1Password helper menu appear?
    2. Is the helper menu displaying matching Login items applicable to the open tab?
    3. If the answer to 2. is yes, does it fill when you select the item?

    These will hopefully help us understand where the issue lies. If the extension is not in communication with 1Password it would explain why the keyboard shortcuts aren't working and we can look to address it.

This discussion has been closed.