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I need to reset my account as I have forgotten the master password. How do I do that?

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ciaranob
ciaranob
Community Member

A while ago I decided to trial 1password, but didn't use it. The account is tied to my email address so I cannot just set up a new account against that email address. The app is on my phone and I can see my secret Key, but have no idea what my master password is. I want to start to use the normal subscription account on all devices. not sure where to start. The App says my account has been frozen


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Referrer: forum-search:I need to reset my account as I have forgotten the master password. How do I do that?

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  • Hi ciaranob - Thank you for reaching out to us. I just sent you over an email so we can continue the conversation. I'll be in a better position to assist you from there. I look forward to hearing back from you soon :smile:

    ref: RSZ-57454-153

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