Resetting Masterpassword or Creating a new account?

kelley_lujan
kelley_lujan
Community Member
in iOS

I recently got a new iPad where I restored all data from a previous backup. After doing so, I was no longer able to login to 1Password. The normal Master password I use is no longer working. However, I still have access to my vault on my phone using touch iD.

I reset all 1Password data and saved a backup to my desktop, but my original password is still required and is not working.

What can I do next?

I don't mind creating a new account and uploading an existing back up, but I don't want to pay for a second account. Thoughts?

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Referrer: forum-search:master password reset

Comments

  • kelley_lujan
    kelley_lujan
    Community Member
    edited September 2017

    @brenty I have a similar problem to the one posted above. I have a restoration of my backup available. I've reset all of my account data, but I still can't create a new password. Do I need to create and pay for a whole new account to reset it?

    This comment was merged by AgileBits from reset master password

  • AG_Alles
    AG_Alles
    1Password Alumni

    Hi there @kelley_lujan!

    Thanks for reaching out. I've sent over an email to continue helping you in a less public setting, since we may need to discuss account information.

    ref: HNG-37986-426

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