Stuck in Normalizing access parameters...
Just signed up for Families... I have 2.3K items on my iPhone.... I added the account to the iPhone and it's been at least a half hour stuck on "Normalizing access parameters". Nothing appears to be happening. I really need to get a password and probably will have to force quit the app.
I don't see a new vault in my 1Password account.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Normalizing access parameters
Comments
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Update: I had to force quit the app. Only 37 of my 2.3K items synched over to your service. How to I get them all to sync?
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Hi there @Sputnik :)
Congratulations on the new Families account. I'm not sure how to restart the automatic import but you can manually move your items over to your new account. The method is outlined here: https://support.1password.com/move-share-items/. With 2.3k items, though, it might take a little while.Hope that helps :)
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@Sputnik: Sorry for the trouble! 1Password might be getting stuck if iOS is killing it in the background, which is more likely if you have an older vault which cannot be read as efficiently. Are you able to do the migration on a computer? That might work better for you with the amount of data being processed.
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OK I think the problem is deeper than simply syncing to 1Password's cloud. My syncing isn't working to Dropbox, either.
My iPhone client contains 2,363 items but says it has synced 2,326 items to Dropbox (just now).
My Mac client says it has 2,327 items. It is synched to Dropbox as well, though it doesn't say how many.
My iPad client says it has 2,327 items with 2,327 items synched to Dropbox (just now).I would like to use my iPhone client because it has the most items, but it is only syncing 37 items to the 1Password service.
Any help would be much appreciated. Thank you.
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I'll add one more thing. I noticed this discrepancy when I attempted to use a 1-time password for Evernote, on my Mac. I have that working on my iPhone so I was surprised the field was missing in the Mac client. If I lose the 1-time password facility, I'll be in trouble. That is another reason I would prefer to synch from my iPhone client. Thanks again!
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@Sputnik: It's possible that your old vault is simply damaged. Are you able to access everything on your Mac, or on your iPhone? Do you have both devices syncing with the same vault in Dropbox?
That is another reason I would prefer to synch from my iPhone client.
What do you mean by "synch from my iPhone client"?
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Hi... I'm able to access everything on my iPhone, but I believe my Mac doesn't have all items (because of the lower item counts as noted, above).
What do you mean by "synch from my iPhone client"?
You had suggested that I migrate my data to the 1Password service from my computer. I'm saying I would prefer to do that from my iPhone because it appears to have the most items, so I'm assuming I won't lose any data if I do that, but might if I migrate from my Mac.
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@Sputnik: Ah, got it. Thanks for clarifying! Let's try something a little bit different though. Please disable sync on your iPhone, and then setup Dropbox sync again with a new vault instead of choosing the existing one. That will get us two things: a brand new vault container, which may help if the old one was damaged; and you can then open that vault on the Mac to migrate the data from there, which is easier for a number of reasons — especially with so much data. Once it's sync'd you can simply double click it to open it in 1Password.
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Hi Brenty, I'm a little worried that if I migrate the data from the Mac to the new vault, I will lose a bunch of items.
My iPhone client contains 2,363 items but says it has synced 2,326 items to Dropbox (just now).
My Mac client says it has 2,327 items. It is synched to Dropbox as well, though it doesn't say how many.I think I would lose 2363-2328= 35 passwords. That could create some pretty serious problems for me.
Am I right to be concerned?
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Hi Brenty, I turned off Dropbox sync and now my iPhone says it has 2,326 items. Before I did that it said it had 2,363 items. So it appears as though having taken just that step, I already lost 35 items/passwords. I'm really concerned about this as I'm not even sure what I potentially lost.
Also, I did create a new vault (with no items) per your instructions, but when I select Sync it doesn't appear. Only my primary vault (the one that now contains 2,326 items) appears.
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Hi Brenty, I'm a little worried that if I migrate the data from the Mac to the new vault, I will lose a bunch of items.
@Sputnik: Where would they go exactly? Worst case scenario, you can restore from a backup that is created automatically by 1Password for Mac, or one you crate manually using 1Password for iOS.
I think I would lose 2363-2328= 35 passwords. That could create some pretty serious problems for me. Am I right to be concerned?
I can't say. I'm not sure I follow your reasoning here. Can you elaborate on what you're doing exactly that would result in data being deleted? What we're trying to do is copy the data from your iPhone to the Mac and then to your 1Password.com account.
Hi Brenty, I turned off Dropbox sync and now my iPhone says it has 2,326 items. Before I did that it said it had 2,363 items. So it appears as though having taken just that step, I already lost 35 items/passwords. I'm really concerned about this as I'm not even sure what I potentially lost.
@Sputnik: I'm not sure what you mean by "lost". Dropbox should just be syncing changes from one device to the others. If files are legitimately disappearing from your Dropbox account, that isn't something we'd be able to diagnose or help with. however, in the vast majority of cases, they're being deleted on one device and this change is syncing to the others. Another possibility is that Dropbox is having sync conflicts and creating "conflicted copy" files as a result, which 1Password cannot read. Definitely check for those in Dropbox. And you can also restore deleted files and folders from their web interface if needed.
Also, I did create a new vault (with no items) per your instructions, but when I select Sync it doesn't appear. Only my primary vault (the one that now contains 2,326 items) appears.
Sorry for not being clearer. I don't mean wipe out all of your data and create a brand new vault, only a new copy of the vault in Dropbox. if you disable sync for the vault you want to keep, and then setup sync again, not selecting the previous Dropbox vault, your data in 1Password for iOS will be sync'd with a brand new OPVault in Dropbox, which you could then open on your Mac. let me know where you're at and we'll go from there.
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The reason I think your approach (which I'm not sure I fully understand yet - step by step instructions would help mightily) could cause me to lose data is because, as I posted above:
My iPhone client contains 2,363 items but says it has synced 2,326 items to Dropbox (just now).
My Mac client says it has 2,327 items. It is synched to Dropbox as well, though it doesn't say how many.If I duplicate the 1Password.agilekeychain file in Dropbox (which is what I now think is what you meant when you said "Please disable sync on your iPhone, and then setup Dropbox sync again with a new vault instead of choosing the existing one.") then that file will contain 2,326 items.
However my iPhone says it has 2,363 items, or 35 more than what the new vault file would have in Dropbox.
So if I start syncing with the new vault file in Dropbox, won't I lose 35 items that are now on my iPhone?
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Hi, wondering if I'm misunderstanding something or ... just a lost cause. Please let me know, I can try to figure this out on my own, however I still think my concern about lost passwords is legit, at least based upon the number of items displayed, that I pasted above. Thanks, Dave
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@Sputnik: Totally. I'm just not understanding why your passwords would be lost unless you delete them, since we're talking about syncing data, not overwriting one device with another. That's not what I'm suggesting. If you backup your data, you can restore it. Did you do that already? It's difficult to give you explicit instructions without knowing 1) the OS, 1Password, and device versions you're using (which will determine the options and where to find them) and 2) exactly what you're trying to accomplish.
For example, do you literally want to use only the data you now have on your iPhone going forward, or would you like to merge the data on all of your devices together first? Without that information, I can just give you general guidelines on how to proceed, as I've been doing. I can't give you specifics without knowing the specifics of your situation, potentially leading you on a wild goose chase. Let me know and I can give you detailed instructions. Thanks for your patience! We'll help you get this sorted out one way or another!
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1 - I'm using iPhone 7 Plus with iOS 11.0 (I upgraded since I started the thread), and 1Password 6.9 on my iPhone. Same setup on iPad. On Mac, OX 10.12.6, 1Password 6.8.2.
2- I want to move my synching from Dropbox to 1Password's service. However I have a discrepancy in the number of items on my iPhone, iPad and Mac - I documented that, above. This somehow occurred using Dropbox synching over the past weeks or months. I only noticed the discrepancy when I started to prepare to migrate to 1Password's service. I subsequently noticed that the Evernote password on my phone included a one-time password field, but that it wasn't included in the same record in 1Password on my Mac.
Because of this, and because the vault on my iPhone has the most items, I would like to consider it canonical, for now. I would like to sync all 2363 items to the 1Password service and then consider that canonical (assuming all the items migrate). I would then want to replace the vaults on my Mac and iPad clients to synch from the canonical vault in 1Password's cloud. After that I would like to be happy.
Does that make sense? Am I thinking about this the right way?
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@Sputnik: Yep! That's perfect! Good to know. I don't want to take any chances with your data that I wouldn't take with my own. Please do the following:
- Backup your data on each device. And make sure you have a copy of your 1Password.com Emergency Kit. Better safe than sorry.
- Review the data on your iPhone to make sure you're not missing anything there. If you are, it would be best to establish that first rather than relying solely on numbers.
- Disable sync on all of your devices (Mac: 1Password Preferences > Sync; iOS: 1Password Settings > Sync).
- On the Mac (easiest), drag any .opvault or .agilekeychain vaults in Dropbox to your Desktop just to avoid confusion.
- On both the Mac and iPad, follow this guide to start over fresh with 1Password.
- On the iPhone, setup sync with Dropbox again. That will ensure that you have a brand new copy of your vault there.
- Let Dropbox finish syncing your data for the first time (maybe a few minutes since it sounds like you have a lot of data) and then setup 1Password on your iPad and Mac to use that same Dropbox vault.
At that point you'll have exactly the same vault on all three devices, so you should be able to migrate the data to your 1Password.com account on any one of them. But since you had some trouble with the data on the iPhone in the first place and you have so much of it, I'd recommend doing this on the Mac. It will go much faster, and if anything goes wrong creating a diagnostics report will help us get things sorted out for you. Let me know how you get along!
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2 - I stopped there, unfortunately. I am missing some data on my iPhone. Thanks for suggesting I check that. Drat, it looks like Dropbox syncing just broke for some reason. If I could sort the items in reverse chronological on my iPhone the same as I can on the Mac 1Password then it would be easy to spot all of the discrepancies.
I will make backups of each vault... I'm guessing the way to proceed is to import the iPhone backup vault into the Mac client? Could I use AirDrop to move it? Then once I have both vaults in one app, I can sort them in reverse chronological and look for differences, and move the newest records into one of the vaults, then make that canonical.
Does that makes sense, or is there a better way?
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@Sputnik: Hmm. It sounds like you got stuck on step 2 or 3. That's a tough one, but I'm glad to checked so you noticed before moving on. I think the most comprehensive thing to do would be to open both your Mac's original and the iPhone's vault in 1Password for Mac to sort and compare.
However, if you are certain you were syncing both devices with this same vault at one point and you have a backup of the data from each, I would try setting up Dropbox sync on both of them with the same vault again. Dropbox should merge the differences between the two, potentially eliminating a lot of the work.
The alternative, which I mentioned first, would involve opening the iPhone's vault as a new secondary vault on your Mac so you can compare it to the Primary vault you already have there.
I'm sorry that you not only ran into trouble in the first place, but that this is proving to be rather complex to sort out. But I get the impression that we're on the same page at least: it sucks, but dealing with the complexity is preferable to losing data. Thanks for sticking with me. We'll get there!
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However, if you are certain you were syncing both devices with this same vault at one point and you have a backup of the data from each, I would try setting up Dropbox sync on both of them with the same vault again. Dropbox should merge the differences between the two, potentially eliminating a lot of the work.
I'd like to try this approach, but am unsure of the steps. I've created a backup from my phone and moved it to my Mac. It is called 1Password 2017-09-21 17_21_59 (1 profiles, 2667 items, 22 folders, 61 attachments).1p4_zip ... I saved the file on my Mac with iTunes, and can move it to my Dropbox folder there. How then do I set up both to synch with that vault so that they merge any unique data into it? And then use that vault as the primary synch vault in the 1Password Service? Then delete the old vaults?
Or did I approach this incorrectly? Once again, sorry for the hassle but step-by-step guidelines would be very helpful.
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@Sputnik: It's no problem at all. I'm sorry this is a bit of a slog, but to be on the safe side I don't want to dump like 3 or 4 different sets of instructions on you and say "pick your poison". Thanks for bearing with me here! This method should actually be pretty straightforward:
- Make sure your iPhone is syncing with Dropbox (if it's not anymore, just set that up first.
- Make a note of the vault location listed (1Password for iOS Settings > Sync > (vault) > Sync service).
- Setup Dropbox sync on your Mac, selecting the same vault your iPhone is using.
- When prompted, Merge the data.
- Repeat for your iPad.
At that point, you should have all the same data on all three devices, in the vault syncing with Dropbox. Then it should be easy to do two things, bringing you to the end of this long and winding road:
- Migrate your data to your account.
- Go through your data in 1Password for Mac (much easier than on a mobile device) to sort things, as you may have some duplicates after having your devices operating separately for an indeterminate amount of time.
Let me know how you get along, and if you have any other questions! :)
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Hi, I really apologize for all the back & forth, but the instructions above aren't working for me. I don't believe syncing is working at all (with Dropbox). I'm not sure why that is. As I've pointed out, I have different items in my 1Password vault on my iPhone vs. my Mac. That is why I wanted to get a canonical vault that I could put into your 1Password Service, and from there hopefully have one set of usernames/passwords I could count on.
As I've mentioned, I'm seeing older versions of items on my Mac that I updated on my iPhone (for example, Evernote's one-time password field never synced back to the Mac item). I just confirmed this by creating a new item on my Mac which is not showing up on my iPhone client after attempting to sync both.
Update: when I click Sync Now on my iPhone I get "Failed to list remote data folder in Dropbox. Path: /..." (Not sure I should list the path here. This is a new error as far as I know.
I'm really trying to get this solved but the slow back and forth on this forum (in part my fault, as I'm so busy with other things) doesn't seem to be making much progress. In fact, everything I said in my original post is still a problem, and if anything, I seem to have taken a few steps backwards, with basic iPhone syncing failing now.
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Perhaps I'm misunderstanding what you're saying but if Dropbox itself isn't syncing properly then of course 1Password isn't going to be able to sync its data through it. You'll need to get Dropbox working before we can get 1Password to sync over Dropbox.
If you add a file to the Dropbox folder on your Mac does it appear in the Dropbox app on your iPhone? If not you'll need to resolve that with Dropbox before we can proceed.
Ben
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Ben, Yes, DropBox is syncing properly. I can confirm that across a range of apps, and simply with the Mac Finder/Dropbox web interface. Perhaps there is corruption with the 1Password vault that is stored in Dropbox? I don't know. Thanks, Dave
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In that case please try these steps:
If you're having trouble syncing with Dropbox - 1Password Support
Ben
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Ben,
Thank you, there looks to be useful information in that post, but it doesn't exactly address my issue.
First, as I've noted, the databases on my iPhone and Mac clients are not the same. In some cases, the newer information is on my Mac client. In other cases, it's on my iPhone. I provided examples above but can give specific examples if you want. Therefore there is no one client that I can "trust".
Unfortunately, these discrepancies are not easy to nail down. On the Mac, I can reverse chronologically sort the items in my vault, which is helpful, but I can't seem to find that feature on my iOS client.
Also, these instructions are for people who want to fix Dropbox syncing. I actually don't care to do that. My goal is to migrate to the 1Password service - please see my first post in this thread. The challenge I've come up against is that I don't know what is migrated there (37 records of approximately 2,300, though that number differs across my 1Password clients), and I don't appear to have a working vault.
Things really started going wonky when I followed this instruction from Brent, above "Please disable sync on your iPhone, and then setup Dropbox sync again with a new vault instead of choosing the existing one." Since then I haven't been able to get the iPhone to sync to Dropbox at all.
I realize you probably don't have phone support, but maybe that would be a faster way to get this solved? I'm a long-time user of your products (since launch), I'm not technically naïve, but I'm not feeling any closer to my goal than when I started on September 13. I've never had a problem with 1Password before this.
Anyway - my end goal is to use your service, which I already signed up and paid for over two weeks ago. Thank you.
Dave
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Thank you, there looks to be useful information in that post, but it doesn't exactly address my issue.
@Sputnik: It wasn't written expressly for your issue, but it's the only way you're going to get from there to here.
First, as I've noted, the databases on my iPhone and Mac clients are not the same. In some cases, the newer information is on my Mac client. In other cases, it's on my iPhone. I provided examples above but can give specific examples if you want. Therefore there is no one client that I can "trust".
Indeed, that's why it is necessary to merge the data from all of them.
Unfortunately, these discrepancies are not easy to nail down. On the Mac, I can reverse chronologically sort the items in my vault, which is helpful, but I can't seem to find that feature on my iOS client.
It isn't something that the mobile apps are capable of, which is why we want to get everything to your Mac first.
Also, these instructions are for people who want to fix Dropbox syncing. I actually don't care to do that. My goal is to migrate to the 1Password service - please see my first post in this thread. The challenge I've come up against is that I don't know what is migrated there (37 records of approximately 2,300, though that number differs across my 1Password clients), and I don't appear to have a working vault.
You may not want to fix Dropbox syncing, but it is necessary in order to combine all of your data from your disparate vaults so that we can ultimately get you migrated to 1Password.com after you've sorted your data.
Things really started going wonky when I followed this instruction from Brent, above "Please disable sync on your iPhone, and then setup Dropbox sync again with a new vault instead of choosing the existing one." Since then I haven't been able to get the iPhone to sync to Dropbox at all.
Sorry about that. I'm not sure why Dropbox would return that error.
I realize you probably don't have phone support, but maybe that would be a faster way to get this solved? I'm a long-time user of your products (since launch), I'm not technically naïve, but I'm not feeling any closer to my goal than when I started on September 13. I've never had a problem with 1Password before this.
Unfortunately phone support wouldn't help, as we're still dealing with information that neither you nor I can communicate in that medium.
Anyway - my end goal is to use your service, which I already signed up and paid for over two weeks ago. Thank you.
I want to apologize to you personally. This is a step I should have taken much earlier, but each time I responded with instructions for you to follow, I was confident that would be all you needed to get everything sorted out. I'm sorry that I was wrong, and it's cost you time and anguish. I'll make it up to you, Dave.
At this point, the best thing to do will be to diagnostic report for each device so we can look at the logs to determine exactly what is happening:
https://support.1password.com/diagnostics/
Please send it to support@agilebits.com from the registered email address of your 1Password.com account, and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:
[#JGM-36876-775]
If you’re reading this and you are not Sputnik, this Support ID is for Sputnik only. Please ask us for your own if you also need help.
This will link your diagnostics to our current discussion. Let me know once you've sent it. Once we see it we should be able to better assist you. We'll get this sorted.
ref: JGM-36876-775
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Hi Brenty, OK I sent the diagnostics from Mac, iPhone and iPad. Please let me know what I need to do. Thanks, Dave
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