Trouble loading current 1PW PRO version on iphone

Kvrdeg
Kvrdeg
Community Member

My phone was wiped. When I reload 1PW I see what looks like the original version. I still have the pro version on iPad & MacBook with lots of data. How can I get the pro version and data on iPhone?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I am reloading 1PW on iPhone. What loads looks like an old version. All data is still on iPad

Comments

  • Kvrdeg
    Kvrdeg
    Community Member

    App store shows version 6.8.2 for 1PW.
    Don't know what extension version is
    iOS: 10.3.3
    sync: iCloud

  • @kvdeg,

    You'll need to follow the directions on https://support.1password.com/upgrade-ios/ to get your data from v3 into v6.

    Rudy

  • Kvrdeg
    Kvrdeg
    Community Member

    1PW Version: 6.8.2
    I don't know what an Extension Version is, tell me where to look and I will get it.
    OS Version: 10.3.3
    Sync Type: would iCloud be a sync type

  • Kvrdeg
    Kvrdeg
    Community Member

    Thanks Rudy

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Kvrdeg: Extension version won't apply in this case. Did you follow the guide Rudy linked above? That will walk you through migrating your data.

  • Kvrdeg
    Kvrdeg
    Community Member

    I loaded the version Rudy provided and it is working now thanks for checking.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Great! Thanks for letting us know. It sounds like you should be all set, but we're here if you need anything else. :)

This discussion has been closed.