I set up my account on an IPhone. It is not accepting my Master Password. How do I reset it?

melissa_whited

My password is not working and I need to reset it. How do I do that?

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Referrer: forum-search:I set up my account on an IPhone. It is not accepting my Master Password. How do I reset it?

Ben

Hi @melissa_whited

If you use a 1Password Families or 1Password Teams account and have another organizer or administrator on the account they may be able to assist you in recovering your account:

Recover accounts for family or team members - 1Password Support

If that is not the case then the Master Password cannot be reset. We do have a guide which may be helpful available here:

If you forgot your Master Password or you can't unlock 1Password - 1Password Support

I hope that helps. Should you have any other questions or concerns, please feel free to ask. Thanks!

Ben

ref: VHB-19965-447