Currently on individual (through Apple), want to move to Family

StuMcBill · September 2017

Hi,

I have an individual 1password account which I subscribed to via Apple iTunes, however, I would like to move to a family subscription.

I cancelled my individual subscription via Apple (as outlined on the billing section of my account), and this expired yesterday (26th September).

I assumed I would then be able to change to a family subscription, however, when I go into my Billing info on my account, it still says I am on an Apple managed subscription?

How can I move from my individual subscription to a family one?

Thanks
Stewart

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben · September 2017

Hi @StuMcBill,

Thanks for taking the time to write in. Because of the way Apple subscriptions work they have to be manually marked as canceled on our end in order for you to then subscribe through us. I’ve gone ahead and marked yours as canceled. Now when you go to invite people to your account you’ll be able to upgrade to 1Password Families.

I hope that helps!

Ben

StuMcBill · September 2017

Perfect, all done now. Thanks for your help.

Another quick question, (to do with vaults). I have my primary and my personal - I have accidentally saved some passwords to my Primary, when I meant to save to my personal - is there anyway I can merge the two together, while keeping the newest entries?

Thanks,
Stewart

Ben · September 2017

@StuMcBill,

There isn’t a merge function, but you can move any items that you’ve accidentally saved in the Primary vault to the Personal vault:

Move items between vaults

Then I’d recommend deleting the Primary vault, as otherwise it can cause confusion re: Master Password. When you have a Primary vault 1Password unlocks using the Master Password for that vault, instead of the Master Password for your account. Before deleting the Primary vault it may be wise to make sure you know your Master Password for your account by logging in on 1Password.com.

Thanks!

Ben

StuMcBill · September 2017

Hi Ben,

I have done the above, however, I now seem to have lost the ability to Sync my Personal vault over iCloud syncing?

Jacob · September 2017

@StuMcBill Sorry about the confusion. With a 1Password account, everything is synced automatically on 1Password.com. :) You don't need to worry about iCloud syncing anymore. To access your data on another device, sign in to your account and it'll be available.

Aemar · October 2017

I am having the same issue here, so I figured to add to this thread instead of creating a new one. I have a personal account and have a trial account through iTunes which I've cancelled so that I can convert it over to a family account. Can you do this same manual toggle of cancelling the account internally so that I can convert my account to a family one?