Needs access to my 1Password account. Blocked after IPad update

cgrumm

I have an old version of 1Password on my IPad. After I updated my IPad, I was blocked from getting into my 1Password. I need to get into 1Password to get my passwords. Need help asap.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Updated my IPad, now blocked from getting into my 1Password Critical to get accesss

Corey_C

Hi there @cgrumm :)
When you say blocked, what do you mean? Will the app not open at all or can you just not open your vault inside it?

cgrumm

I go to the app and when I click on it...It does not open at all and the message is that the app needs to be updated, but there is not update for this particular app. So I cannot even use my password to get into my 1Password account that holds all the passwords. Does that give you more specifics? Chris

prime

@cgrumm is this the issue you’re having:
https://discussions.agilebits.com/discussion/82307/just-upgraded-to-ios-11-and-1-password-stopped-working-1password-3-not-compatible-with-ios-11/p1

bundtkate

@cgrumm: It sounds to me like @prime is pointing you in the right direction. You'll find information about what's going on in that thread, along with some instructions to provide us with some basic information via e-mail so we can help you sort things out. :+1: