I updated to iOS 11 on my iPhone & my very old version of 1Password no longer opens. Can you assist?

GilbertLum

Hi Support
I recently updated to iOS 11 on my iPhone7 and now my very old version of 1Password no longer opens. It asks me to contact the app developer.
I'm not sure what version of 1Password I have but I can inform you to access I need to key in a 4 digit code.
Can you please urgently assist as I need access to some passwords for work.
I am based in Sydney Australia and the different time zones don't help but your guidance would be greatly appreciated.
Regards Gil

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I updated to iOS 11 on my iPhone & my very old version of 1Password no longer opens. Can you assist?

Corey_C

Hi there @GilbertLum :)
Sorry for the trouble. Information on what you need in order to solve your problem can be found in this post.

Cheers,
Corey

GilbertLum

Hi Corey
Thanks for your response. I know my 4 digit access code and will try to guess the Master Password - it's been a long time.
What do I do next? Will you send me something?
Regards Gil

Corey_C

Again, look at that post. It has all the information you need on who to contact and how to proceed. I can't do anything. I'm just pointing you towards who can.

iMcK

Hi Ben and team

Having the same issue. I know my master password and my support ID is #WEV-74847-944. Any advise on how to pull my info will be a huge help! Thanks

Megan

Hi @iMcK,

I'm sorry to hear that you're having this issue. I've found your email in our system and passed it along to the appropriate team. You should see a reply soon.

ref: WEV-74847-944

iMcK

Thank you, Megan! That’s great - so stuck without (((

AGAlumB

I see that Steve has already been working with you for a few days, and I've replied via email just now with some additional information.