trial expired. Why? [conversation continued through email]

ajr17

I purchased 1 password. suddenly it tells me trial expired. Why?

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Referrer: forum-search:I purchased 1 password. suddenly it tells me trial expired. Why?

ref: INT-63569-797

rickfillion

Hi @ajr17,

This typically happens when someone has previously purchased 1Password as a standalone app, but then created a new trial of 1Password.com (which is a separate purchase/subscription) when setting up a new device as opposed to importing from their existing data. The best way for us to help you with this is via email so that we can ask you questions and look up information that you don't want to be sharing on a public forum.

Can you please email support@1password.com and include information about where/when/how you purchased 1Password and where you're seeing the trial expired message. We'll be able to help you out with that.

Rick

ref: INT-63569-797

trace

Hey there, @ajr17! Since we're already in touch via email, let's continue our conversation there to avoid any confusion. (I'm writing a response right now, so you should receive it soon!) Talk to you there!

ref: INT-63569-797