No sync option on new iPhone IOS 11.0.1

kenli66
kenli66
Community Member
in iOS

Dear 1Password support,

I've recently purchased a new iPhone and I would like to use my existing 1password account and vault. I've logged in correctly how I'm unable to sync with my Dropbox account. I do not see the "sync" option under settings in the IOS app. However, I do see this option in my old iPhone. Do you know why I can't see this option in my new iPhone?

1Password Version: 4
Extension Version: Not Provided
OS Version: windows
Sync Type: dropbox

Comments

  • Ben
    Ben

    Hi @kenli66,

    If you sign into a 1Password membership account first then sync options are hidden as they do not apply to 1Password memberships. To add a non-membership vault you can open 1Password > Settings > Vaults > Enable Standalone Vaults.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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