Why am I locked out of my 1Password

carilyncobb13
carilyncobb13
Community Member
in iOS

Why am I locked out of my 1Password?

Comments

  • Ben
    Ben

    Hi @carilyncobb13

    Could you please elaborate? Are you getting an error message? What version of 1Password are you using?

    Thanks.

    Ben

  • carilyncobb13
    carilyncobb13
    Community Member
    edited October 2017

    I’m having trouble with 1Password accepting my email address of [removed]. We just installed a d-link to extend our coverage in the house.Could that make a difference?

  • Ben
    Ben
    edited October 2017

    @carilyncobb13

    What error message are you getting?

    Ben

    P.S. I've removed your email address from your post. These are public forums.

    ref: B5BO 798547

  • carilyncobb13
    carilyncobb13
    Community Member

    I ‘m using 1Password6 on an iPhone 6. The error message I’m receiving is that neither my email address nor my username is recognized.

  • carilyncobb13
    carilyncobb13
    Community Member

    My username should be carolyncobb13, not carilyncobb13.

  • Ben
    Ben

    @carilyncobb13

    I'm sorry for the trouble. Do you have your Emergency Kit handy?

    Get to know your Emergency Kit - 1Password Support

    The Emergency Kit contains all of the information you need to login to 1Password.

    Ben

This discussion has been closed.