I lost the access to all my passwords in the old 1password3 app after update to iOS11.

Tom53

Dear team agile, same problem like all the others.
Already got a support ID: [#PDF-68631-232]
Thanks for your help in advance.

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1Password Version: 3
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I lost the access to all my passwords in the old 1password3 app after update to iOS11.

rmcowart

I lost all access with IOS11 update - now what?

Ben

Hi @rmcowart and @Tom53,

Please see this announcement:

If you have an old version of 1Password that won't open [legacy 32-bit apps cannot run on iOS 11] — AgileBits Support Forum

Thanks!

Ben

Tom53

Hy there,

i do meet all requirements you mentioned. I was using 1Password 3 (Image: B)on an iPhone.
I still know my Master Password and I have a Mac that meets the requirements.
You already gave me an ID: support ID is [#PDF-68631-232].
Waiting for your Mail. Thanks.

Lars

Thanks, @Tom53 -- someone will be in touch with you shortly.

ref: PDF-68631-232

Tom53

Hy there,

fantastic job! Got all my data back. Thank you very much for your great support.

Lars

@Tom53 -- awesome! I'm so glad to hear you were able to recover everything and get updated to the current version. Let us know if you need further assistance, and have a great rest of your week! :)