Is there a problem with iOS asking for a master password from a defunct iCloud account?

dhalloran
dhalloran
Community Member
in iOS

Twice now I've inadvertently allowed TouchID to not work (dirty fingers, flippancy), and the app has then asked for the master password. On both occasions I've entered this correctly but it still won't let me in. I've ended up deleting the app and setting it up again, selecting 1Password as the source, then my accounts and entering the master password and this works. This has occurred on both my iPhone and iPad.

I have a defunct 1Password iCloud account so I'm wondering whether this is being referred to when I'm being asked for the master password?

Thanks :-)

Damian Halloran

1Password Version: 6.9
Extension Version: Not Provided
OS Version: iOS 11.0.2
Sync Type: 1Password
Referrer: forum-search:Old 1Password accounts

Comments

  • Ben
    Ben

    Hi Damian ( @DHallman )

    If you are no longer using iCloud to sync 1Password and don’t need the data stored there an easy way to test this theory would be to erase that data. Open and unlock 1Password, then tap Settings > Advanced. Scroll down and tap Erase iCloud Data.

    Please let us know how it turns out.

    Ben

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