Won't fill browser

Shelby50
Shelby50
Community Member
in 1Password in the Browser

I am using Sierra OS along with Firefox 56.0 For some reason I am having trouble with 1Password not filling the passwords on web pages. What am I doing wrong?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Shelby50: Thanks for reaching out. I’m sorry for the confusion! Just to clarify, 1Password isn't meant to automatically fill when you go to a website, only when you tell it to, by clicking the 1Password "keyhole" icon in your browser and selecting a login, or pressing the keyboard shortcut: ⌘ \.

    But certainly if you're having trouble with specific sites, let us know the URLs so we can help! Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it though, so please tell me the information you left out of your post: the OS, 1Password, browser, and extension versions you're using, along with the exact steps you're taking and what is (or is not) happening the way you expect so we can figure out the best plan of action:

    Find your version

    The more information you can give, the better. Thanks in advance! :)

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