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Can access through browser but not App

tdwiebe
tdwiebe
Community Member
in Memberships

I set up a family account earlier this year and the app. Didn't do anything with it. Decided to re-generate a key and password to be safe, through the browser. Saved all the new info, but shredded the old Emergency kit and password. Now, I can login to the browser with the new info, but cannot get in through the app. Does the app want my old password? How can I get the app to use my new password?

1Password Version: Not Provided
Extension Version: 4.6.11.91
OS Version: Windows 10 Home Version 1703
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited October 2017

    @tdwiebe: You left the version number out of your post, so it's hard to say for sure. But certainly make sure you install the latest version:

    https://1password.com/downloads/

    It sounds like you have a different vault setup in the app, or haven't updated your account credentials there. Do you currently see all of your data in 1Password.com in your web browser? If so, it's a simple matter to reset the app, which will not affect your data stored on 1Password.com:

    https://support.1password.com/starting-over/

    Then all you need to do is setup the app with your current 1Password.com account credentials and you'll be good to go:

    https://support.1password.com/add-device/

    I hope this helps. Be sure to let me know if you have any other questions! :)

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