iPad says it's syncing from Dropbox, but items not appearing

chrisryan
chrisryan
Community Member
in iOS

Title pretty much says it all. I added a new item on my Mac, synced, and synced on my iPad; but the item does not appear on the iPad.

I looked around in Settings, and under "1Password Accounts" the only options are "Add Existing Account" and "Start your free trial." However, under "Pro Features," it indicates I have purchased.

1Password Version: 6.9
Extension Version: 4.6.11
OS Version: iOS 11.0.3
Sync Type: Dropbox

Comments

  • Ben
    Ben

    Hi @chrisryan,

    Thanks for taking the time to write in. We have a guide which should be helpful available here:

    If you're having trouble syncing with Dropbox

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • chrisryan
    chrisryan
    Community Member

    Thanks @Ben - just updating Dropbox on my Mac did the trick. I would have thought it would auto-update, but I guess not.

  • Ben
    Ben

    Glad to hear that helped! If we can be of further assistance, please don’t hesitate to contact us. Have a great weekend!

    Ben

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