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I lost my secret key, again.

Community Member

Hi! I recently got a virus and had to format my windows and decide to go back to windows 7. The point is, i lost my secret key, again.
This time i was sure my Emergency Kit was saved in some place at 1password folder. But wasnt...

I have my emails,master password,sign adress etc... everything to prove that i'm the owner of this account. How can i recovery my account?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • bundtkatebundtkate

    Team Member

    @Elimagno: If you have other devices you use 1Password with, you can find your Secret Key there. That article also includes some other steps to try to recover it. If you're unable to find your Secret Key, I'm afraid the best we can do is help you start over. Your Secret Key, like your Master Password, is one of the primary things protecting your account and is only know by you. We don't know it and we can't reset it for you, but if you find you do need to start over, let us know and we'd be happy to lend a hand. :+1:

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