1Password will not open on iPhone [resolved]

rjmuller

Yesterday I updated to the latest version of 1Password for iOS on an iPhone 6s and it won't open at all. When clicked the "key slot" shows and it stays that way until after about a minute it crashes back to the home screen. I've tried swiping up to unload it, hard restarting the iPhone and nothing works.

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1Password Version: Yesterday (N/A Can't see)
Extension Version: Not Provided
OS Version: iOS 11.0.3
Sync Type: Dropbox

Ben

Hi @rjmuller,

Thanks for taking the time to write in about this difficulty. I’m sorry for the trouble. Before we go any further could you please confirm if you have access to your 1Password data on any other devices?

Please let us know.

Ben

rjmuller

Yes... Working fine on 2 MacOS systems (High Sierra) and iPad (iOS 11.1 Public Beta 5)

Ben

@rjmuller

Thanks. In that case I would suggest uninstalling & reinstalling 1Password on the iPhone.

Ben

rjmuller

Ohk figured that would be the case

Ben

:+1:

Please let us know how it turns out.

Ben

rjmuller

Fixed, thanks

Ben

Excellent. Thanks for the update. If we can be of further assistance, please don’t hesitate to contact us.

Ben