I download the 1password 6 on my pc. create a new account for my wife, and when trying to launch the

roberto1
roberto1
Community Member
in Families

I downloade the 1password 6 on my pc. create a new account for my wife, and when trying to launch the application
the system is always asking to put all the key info of the account .
What am I doing wrong?
Thanks

1Password Version: 6.7.457
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:my wife is not able to join the new family account from the same pc

Comments

  • roberto1
    roberto1
    Community Member

    Sorry
    I just realize that what I wrote is not so clear...
    It's the first time I use a forum, and will try to explain it better.
    I was using 1password stand alone licence and decide to move to a family licence.
    After having created my new master password under the family package,
    I've been able to move all my vault into the new family package.
    I then sent a member invitation to my wife via e-mail.
    She complete the set-up creating their own master password under the family package.
    I then accept and added her into the family licence.
    I now can see also their vault and the relevant passwords.
    The problem is that when she launch the 1password 6 from the pc and
    try to enter with their master-password the system does not open, the only
    way to open it is to use my master password.
    Can you please help me sorting the matter out.

    Best

  • Corey_C
    Corey_C
    Community Member

    Hi there @roberto1 :)
    Welcome to the forum! Sorry for the confusion, but what you are seeing is completely normal. 1Password does let you add multiple accounts to the same computer, but those are together, not separately. If it's on the same computer and the same installation of 1Password, you will be able to access all the accounts you added and 1Password will unlock using the master password of the first account you added. In this case, that would be your account.

    If you want your wife to have her 1Password account separately, you would need to have either a different computer or a different user account (as in a different windows user account) on the same computer.

    I hope that makes sense. Let me know if you need any other explanations. :)

  • roberto1
    roberto1
    Community Member

    That’s clear now thanks for your help.
    Best

  • Corey_C
    Corey_C
    Community Member

    Happy to hear it. :+1: :)

  • AGAlumB
    AGAlumB
    1Password Alumni

    Glad Corey_C was able to help out. If you need anything else, just ask. :)

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