Had trial 1 year ago under same email, now can’t use 1Password
I had a trial and never signed up and now I signed up again with my Apple account but I don’t have access to my old secret key so now I can’t provide that
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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@chuckster59: We have published a troubleshooting guide in our knowledge base with some suggestions to help you try to recover your Secret Key:
https://support.1password.com/secret-key/
If the guide doesn't help you find your Secret Key, your best bet is to start over from scratch as only you know your Secret Key. We don't know it and we can't reset it for you. If you do need to start over, any data you saved during your trial will be lost, so it's good to treat this as a last resort. If you decide you need to start over, let us know and we can lend a hand. :+1:
ref: CXF-27289-746
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Please whack it clean and let me start over with a clean slate.
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@chuckster59: Rather than carrying on this conversation in multiple places (and, frankly, since we're discussing your account), I'll close this and reply shortly via email.
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