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Lost 60 days when I change a family account to individual

PseudorPseudor
Community Member
in Memberships

I had a family account and it remained 60 days, but I don't need the share feature anymore, so I change my family account to individual.
But after changed, the remaining days become to zero, I have to pay a new bill for the this account.
How can I get back my remained 60 days in family account?

1Password Version: 6.7.457
Extension Version: 4.6.12.90
OS Version: Window 10 x64
Sync Type: 1Password

Comments

  • AGAlumBAGAlumB
    1Password Alumni

    @Pseudor: Can you explain what you mean by "remaining days"?

  • PseudorPseudor
    Community Member

    @brenty the family account will expire on December 30.
    When it changed to individual account, it expired immediately.

    家庭账户还有60天剩余，到期时间是12月30日。
    但是当我转换成个人账户后，剩余天数变成0，直接变成了过期状态。

  • AGAlumBAGAlumB
    1Password Alumni
    edited October 2017

    @Pseudor: I...think you're not telling me the whole story here. :tongue:

    I'll shoot you an email shortly to protect your privacy while we discuss account details. ;)

    ref: BIJ-26163-851

  • PseudorPseudor
    Community Member

    @brenty yes, I bought the family account from Humble GameDev Software Bundle on December 28, 2016.
    And I have paid an individual account yesterday

  • AGAlumBAGAlumB
    1Password Alumni

    @Pseudor: Again, we need to have this conversation via email because of the sensitive information involved. I'll close this discussion. Please reply to me there.

This discussion has been closed.