Lost 60 days when I change a family account to individual

Pseudor

I had a family account and it remained 60 days, but I don't need the share feature anymore, so I change my family account to individual.
But after changed, the remaining days become to zero, I have to pay a new bill for the this account.
How can I get back my remained 60 days in family account?

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AGAlumB

@Pseudor: Can you explain what you mean by "remaining days"?

Pseudor

@brenty the family account will expire on December 30.
When it changed to individual account, it expired immediately.

家庭账户还有60天剩余，到期时间是12月30日。
但是当我转换成个人账户后，剩余天数变成0，直接变成了过期状态。

AGAlumB

@Pseudor: I...think you're not telling me the whole story here. :tongue:

I'll shoot you an email shortly to protect your privacy while we discuss account details. ;)

ref: BIJ-26163-851

Pseudor

@brenty yes, I bought the family account from Humble GameDev Software Bundle on December 28, 2016.
And I have paid an individual account yesterday

AGAlumB

@Pseudor: Again, we need to have this conversation via email because of the sensitive information involved. I'll close this discussion. Please reply to me there.