1Password does not work on Sears.com

JVSR

https://sears.com/universalprofile/userLogonForm?upid=3&formName=LOGIN&URL=http%3A%2F%2Fwww.sears.com%2F%3FstoreId%3D10153%26catalogId%3D12605%26langId%3D-1

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1Password Version: 6.7.457
Extension Version: 4.6.1290
OS Version: Win10 Pro v1709 OS Buid 16299.19
Sync Type: Not Provided

AGAlumB

@JVSR: What do you mean by "does not work"? Can you be more specific? I'm not having any trouble with that form here. Which browser version are you using?

JVSR

My credentials are not pasted into the form when trying to login.
Browser Chrome v62.0.3202.73
Android v7.

AGAlumB

@JVSR: Thanks for clarifying. Since you posted in the browser category of the forums and included only version information from the PC, I didn't realize you were talking about the Android app.

I just tested this on my Nexus 6P, and I think the confusion is that you're expecting 1Password to automatically log you in when you visit a URL in Chrome. This is not possible, and not something we want to happen anyway — having 1Password squirt sensitive information into webpages without the user telling it to do so. Instead, 1Password only fills when you tell it to. You can use the 1Password keyboard to do this:

Use the 1Password keyboard to fill in Chrome and apps on your Android device

The other issue is that there is no login form at that URL. Sears is using a single sign on thing, which shows this URL (or similar) for the login form:

https://sso.shld.net/shccas/usr/loginform.htm?_flowId=regEnroll-flow&clienthost=www.sears.com&service=http://www.sears.com/?storeId=10153&catalogId=12605&langId=-1&sid=3&sywrequired=true&modifyservice=true&fullpage=true&irp=true

But in some cases you'll get redirected to something like https://m.sears.com/login instead. It's a bit of a mess, and to protect you against phish scams, 1Password will only offer to fill for you if the URL saved in your logins matches the URL you're visiting. So, with different ones involved, that can be tough to deal with. And because the login form in this case is being loaded in a frame from another URL, 1Password does not have access to it. But long-pressing the 1Password "keyhole" icon on the 1Password keyboard will let you tap to fill the username and password into their respective fields using the keyboard directly.

However, if you view the login within 1Password and open the URL in the built in browser in the first place, 1Password can fill it fairly easily. Let me know if that helps. :)

JVSR

This helps. Works when using 1Password keyboard.
Thank you!!

peri

Great! I'm so glad Brenty was able to help out. Let us know if you ever need anything else!