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I need to cancel my account and get a refund

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MicheleHerford
MicheleHerford
Community Member
in Memberships

I forgot my master password and followed instructions to reset my data and start over. 1password is still recognizing my old account and still asking for the password that I forgot. I need to either delete my account entirely and get a refund or receive instructions on setting up my account with a new master password. Need help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • sjk
    sjk
    1Password Alumni
    Options

    Hi @MicheleHerford,

    I noticed you've also sent us email about this and we've sent you a reply. If you don't see it in your inbox make sure to check your spam mailbox, too.

    Have a great weekend!

    ref: TDA-54352-311

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