Can not open shared vault on family account

Keka
Keka
Community Member
in Families

My husband just added me to the family account and shared first items, but an my 1Password I can not open the shared account. Why is this and what can I do?

Thanks for your help.

Maria Noelke

1Password Version: 6.8.4
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: ?
Referrer: forum-search:can not open shared vault on family account

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Keka: Thanks for reaching out. I’m sorry for the trouble! Please clarify though:

    I can not open the shared account. Why is this and what can I do?

    What are the exact steps you're taking and what is (or is not) happening as you expect? Are you receiving an error? Are you trying to access the vault in the 1Password app on your Mac, or in your web browser? Thanks in advance!

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