Wife is unable to login

System
System
in Families
This discussion was created from comments split from: Can not open shared vault on family account.

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  • thayne
    thayne
    Community Member
    edited November 2017

    I am having the same problem. My wife is trying to use 1Password for the first time. She's got an account key and master password for our family account and she can't log in. We are trying to log her in on our Mac in the web browser - the family account.

  • Ben
    Ben

    Hi @thayne,

    I'm sorry to hear about the trouble. Please answer these two questions for me:

    1. What are the exact steps you're taking and what is (or is not) happening as you expect?
    2. Are you receiving an error? If so, what is the exact text of the error message?

    We'll be happy to help. Thank you!

    Ben

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