one teams account is frozen

andrea_particle
andrea_particle
Community Member
in Business and Teams

We are using teams and I have one user who gets the message that her account is frozen when accessing her private vault. It says the billing info must be updated. We are current on billing and her account shows active in admin. She is accessing from Chrome.

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Referrer: forum-search:On a teams account I have one user who is getting a account frozen message when accessing her vault

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited November 2017

    @andrea_particle: It sounds like she may be accessing a different account, one which is not paid for. Please have her email us at support@1password.com with the details so we can help! :)

    ref: AWN-49149-159

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