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So confused about restarting after lost MP

jmb95
jmb95
Community Member
in Memberships

I have not been actively using 1P but just dabbling and now when I want to restart I cant find my master password. Ive completely given up and am ready to start over. But I cant seem to figure out how to do that? Do i have to setup a new account with a different email address? What happens to the billing on my old account? I tried renaming the data folder to backup data as suggested in the "reset" FAQ but it still prompts me for the old MP that I cant remember! I use 1P on a windows PC and iOS. Can someone lay out a clear step by step list?

1Password Version: 6
Extension Version: Not Provided
OS Version: WIN 10
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @jmb95: If you signed up for a 1Password.com account and want to delete that to start over with a new one, please email us at support@1password.com from your registered email address so we can help you do that.

    Otherwise, if you had setup only the app, just follow the instruction here to start over:

    How to reset your 1Password data and start over

    Just keep in mind that you cannot do that while 1Password is running, so be sure to follow the instructions exactly.

    I hope this helps. Be sure to let me know if you have any other questions! :)

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