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siboney34
siboney34
Community Member
in Memberships

The message "Your account is frozen" looks like buying a new car, and then have to make mounty payments to use it

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:"Your account is frozen" Sounds like buying a new car, a make mounty payments to use it.

Comments

  • rickfillion
    rickfillion
    edited November 2017

    I assume that by "mounty" you meant "monthly".

    Did you have a question you'd like to ask us? We're here to help. :)

    Rick

    ref: YYT-33724-321

  • danco
    danco
    Volunteer Moderator

    You may have got caught by the difference between the old stand-alone licence and the newer subscription model.

    If you on the subscription model, and have not paid, your account will be frozen. You can then still access your passwords but cannot add or change passwords.

    If you have a licence, you should never get that message.

    But it is unfortunately all to easy to buy a stand-alone licence and then set up 1PW in the subscription format.

    Give us more information (what version of 1PW, what platform, when and where did you buy) and AgileBits staff will help.

  • Ben
    Ben

    It appears Frank is already helping via email, so let's please continue the conversation there. :)

    Ben

This discussion has been closed.