The message "Your account is frozen" looks like buying a new car, and then have to make mounty payments to use it

1Password Version: Not Provided
Extension Version: Not Provided
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Referrer: forum-search:"Your account is frozen" Sounds like buying a new car, a make mounty payments to use it.


  • rickfillionrickfillion Junior Member

    Team Member
    edited November 2017

    I assume that by "mounty" you meant "monthly".

    Did you have a question you'd like to ask us? We're here to help. :)


    ref: YYT-33724-321

  • dancodanco Senior Member Community Moderator

    You may have got caught by the difference between the old stand-alone licence and the newer subscription model.

    If you on the subscription model, and have not paid, your account will be frozen. You can then still access your passwords but cannot add or change passwords.

    If you have a licence, you should never get that message.

    But it is unfortunately all to easy to buy a stand-alone licence and then set up 1PW in the subscription format.

    Give us more information (what version of 1PW, what platform, when and where did you buy) and AgileBits staff will help.

  • BenBen AWS Team

    Team Member

    It appears Frank is already helping via email, so let's please continue the conversation there. :)


This discussion has been closed.